We believe that empathy is at the heart of high quality, compassionate care.
We are a training consultancy specialising in empathic communication in the workplace. We're passionate about equipping people with the skills and confidence needed to communicate with compassion and clarity in stressful and challenging situations. We specialise in creating engaging training materials that enable staff to develop highly effective communication skills they can apply in their workplace.  
Veronica Turner
Jonathan Moran
BJM Awards 2016

Veronica has extensive experience of designing and delivering training courses and holds a certificate in Learning and Development Management from the CIPD. 


She began her career as a trainer at British Telecom, designing and delivering training for staff and managers. Later she moved into the voluntary sector working as a trainer for Helpline staff at the MS Society and then as the National Trainer for Antenatal Results & Choices delivering training for health professionals in Communication Skills, Breaking Bad News and Enabling Informed Choice.


It was in her role as Improving Bereavement Care Manager at the Stillbirth and Neonatal Death Charity (Sands), where, together with Jonathan Moran she created the award winning bereavement care training programme for health professionals (accredited by the Royal College of Midwives). She and Jonathan went on to work with Child Bereavement UK to create the first perinatal bereavement care e-Learning course for the Royal College of Midwives.


Jonathan is a CIPD qualified training professional with experience of designing and delivering bespoke specialist communication skills courses across all sectors. 

Jonathan began his career in training and development in the Financial Services Sector before moving to work in Local Government. Later he was responsible for managing the Samaritans Workplace Training Service and during that time he wrote an e-learning course which won an IVCA Gold Award.


Jonathan went on to specialise in designing classroom based courses and e-Learning resources for frontline staff and managers dealing with a range of difficult or emotionally challenging situations. Together with Veronica Turner at Sands, Jonathan created the award winning bereavement care training programme for health professionals.

Jonathan is qualified to use the following popular and well respected tools: Myers-Briggs Type Indicator® (Step I and Step II), FIRO® Element B and Belbin® Team Roles. 

Veronica receiving our award for 'Contribution to midwifery education' at the British Journal of Midwifery Practice Awards.